General contracting conditions of the TurboHost service
Last updated: September 2026
This is an English translation provided for convenience. In case of any discrepancy or conflict, the Spanish version of these Terms shall prevail.
1.1. These Terms and Conditions (hereinafter, "Terms") govern the relationship between the Customer and TurboHost in connection with the contracting and use of TurboHost's services.
1.2. In compliance with art. 10 of Law 34/2002 (LSSI-CE), the following identifying details of the service provider are disclosed:
Owner: Francesco Antonio Sessa
NIF: ESZ4443995D
Address: C. de Fray Ceferino González 9, 28005 Madrid, España
Contact: via our
Website: https://turbohost.es
1.3. TurboHost provides services of:
2.1. Pre-contractual information (art. 97 TRLGDCU). Before the consumer Customer becomes bound, the following are provided in a clear and comprehensible manner: the essential characteristics of the service; the identity and contact details of the provider in section 1.2; the total price with taxes included and all additional costs; the methods of payment, performance and time limits; the complaints handling system; and the conditions, time limits and procedure for exercising the right of withdrawal.
2.2. Order with obligation to pay (art. 98.2 TRLGDCU). In electronic contracting with consumers, before placing the order the essential characteristics, the total price, the duration and the termination conditions are highlighted, and the order confirmation button is labelled unambiguously as an order that entails an obligation to pay.
2.3. Confirmation of the contract (art. 28 LSSI-CE and art. 98.7 TRLGDCU). Once the transaction is concluded, the provider confirms receipt of the acceptance by means of an acknowledgement of receipt by email and provides the consumer Customer with confirmation of the contract on a durable medium (email/PDF).
3.1. All prices indicated on the site are understood to include Spanish VAT at 21% (art. 90.Uno Law 37/1992), unless otherwise specified. The VAT amount is shown on the invoice as a separate item from the taxable base (art. 88 Law 37/1992).
3.2. The service is contracted on an annual basis. Renewal is carried out at the same price as the contracted period, by virtue of the price guarantee in section 3.4. There is no minimum commitment period.
3.3. For each transaction, the provider issues an invoice in accordance with RD 1619/2012, with a correlative number and series, date of issue, identifying details and NIF of the provider, taxable base, the 21% rate and the VAT amount charged separately. A Customer acting as an entrepreneur or professional may request a full invoice.
3.4. Price guarantee forever. The price of the contracted plan is locked for the Customer: TurboHost will not increase it at renewal for as long as the service remains active and is renewed without interruption on the same plan. The guarantee also applies to Customers with a contract in force on the date these Terms are updated.
3.5. The guarantee ends if the service is not renewed at expiry or is cancelled: a new contract is governed by the prices in force at that time. In the event of a plan change, the guarantee applies to the new plan at the price in force on the date of the change.
3.6. The following are excepted and may be passed on to the Customer only to the extent actually incurred, with at least 30 days' prior notice stating the cause: (a) changes in the VAT rate or other applicable taxes; (b) for plans that include a domain, increases in the domain renewal fee applied by the registry (Red.es) or the registrar. A Customer who does not accept the change may choose not to renew the service, without penalty.
3.7. TurboHost may change prices for new contracts at any time; such changes do not affect Customers who benefit from the guarantee in section 3.4.
4.1. Activation of the service takes place after completing the order process and payment through the Stripe platform. The contract is deemed concluded at the moment payment is confirmed and the acknowledgement of receipt referred to in section 2.3 is sent.
4.2. The Customer must provide truthful and up-to-date data, in particular as required for the registration of the domain with the registrar.
4.3. The subscription renews automatically at the expiry of each annual period, by charging the payment method registered with Stripe, at the same price as the contracted period, by virtue of the price guarantee in sections 3.4–3.6. The Customer receives a notice by email in advance of each renewal and may disable automatic renewal at any time, without penalty and with effect from the following period.
5.1. 14-day period (arts. 102 and 104 TRLGDCU). The consumer Customer has the right to withdraw from the distance contract within a period of 14 calendar days, without the need for justification or penalty. For service contracts, the period is counted from the conclusion of the contract.
5.2. Exercise. The Customer may exercise the withdrawal by means of any unequivocal statement of their intention to withdraw, sent through our .
5.3. 30-day money-back guarantee. In addition to the statutory right of withdrawal, TurboHost offers a 30-day money-back guarantee: if the Customer is not satisfied, they may request cancellation and a refund of the amount paid within 30 calendar days following the date of payment, through our . Excluded from this guarantee are the costs of domain registration or renewal actually paid to third parties (the registrar), given their non-refundable nature once the registration has been processed (see section 6).
5.4. Refund (art. 107.1 TRLGDCU). In the event of a valid withdrawal, the provider refunds the payments received without undue delay and, in any event, within a period of 14 calendar days from the communication, using the same means of payment used by the Customer, at no cost to the Customer.
6.1. The registration and renewal of .es domains are processed through the accredited registrar DonDominio (Soluciones Corporativas IP, S.L.U.) and are subject, in addition to these Terms, to the domain registration conditions and to the rules of the competent registration authority (Red.es / dominios.es).
6.2. Once the registration or renewal of a domain has been processed with the registrar, the domain registration fee is non-refundable, as it is a service provided by a third party and performed immediately. The right of withdrawal and the money-back guarantee do not extend to such registration costs actually accrued.
6.3. The Customer is the holder of the registered domain and retains control of it in accordance with the applicable rules.
7.1. The email service is provided on the provider's infrastructure (mail server mail.turbohost.es). The Customer is solely responsible for the content of the mailboxes and undertakes to use them in accordance with applicable regulations.
7.2. TurboHost reasonably applies industry-standard email security and authentication measures (SPF, DKIM and DMARC) to support the deliverability of outgoing mail, which is routed through an SMTP relay (AWS SES) in the European Union region.
7.3. TurboHost makes commercially reasonable efforts to maintain a basic email availability service level (SLA), without prejudice to scheduled maintenance windows, which will be communicated with reasonable advance notice, and to incidents attributable to third parties (infrastructure providers, registrars, telecommunications networks).
The Customer undertakes to:
9.1. The Customer may cancel the service at any time, without any commitment period, by disabling automatic renewal or by sending a communication through our . Ordinary cancellation takes effect at the end of the billing period already paid.
9.2. Upon termination of the service, the content of the mailboxes is kept for a reasonable grace period to allow it to be downloaded, after which it is permanently deleted.
The provider is liable for any lack of conformity of the digital services with the contract, in accordance with arts. 114 to 126 TRLGDCU. In continuous supplies, the provider is liable throughout the entire supply period. In the event of a lack of conformity, the Customer has the right to have conformity restored, to a price reduction or to termination of the contract; these statutory rights cannot be excluded or limited.
11.1. Within the limits permitted by law and without prejudice to the consumer's non-waivable rights (arts. 86 and 88 TRLGDCU), TurboHost is not liable for:
11.2. No provision of these Terms deprives the consumer of the legal guarantee of conformity or of the right to compensation for damages recognised by law.
12.1. The Customer retains full ownership of the content and data sent, received or stored through the service.
12.2. TurboHost retains exclusive ownership of the platform, the software and the technological components developed for the provision of the service. No provision of these Terms transfers intellectual property rights from one party to the other.
TurboHost reserves the right to suspend the service in the event of: (i) non-payment, after a reasonable grace period to regularise the situation; (ii) breach of the obligations in section 8, after prior notice to the Customer; or (iii) a risk to the security or integrity of the infrastructure.
14.1. The processing of the Customer's personal data is governed by TurboHost's Privacy Policy, which forms an integral part of these Terms. As regards cookies, reference is made to the Cookie Policy.
14.2. The competent supervisory authority is the Spanish Data Protection Agency (AEPD), C/ Jorge Juan 6, 28001 Madrid, www.aepd.es, before which the Customer may lodge a complaint (art. 77 GDPR).
15.1. TurboHost may modify these Terms by notifying the Customer at least 30 days in advance by email.
15.2. In the event of substantial modifications, the Customer may cancel the service without penalty before the date on which they take effect. Continued use of the service beyond that date constitutes acceptance of the modifications.
15.3. No modification of the Terms may reduce or remove the price guarantee in section 3.4 for Customers who already benefit from it.
16.1. These Terms are governed by Spanish law and by the applicable European regulations, in particular Regulation (EU) 2016/679 (GDPR).
16.2. For consumer Customers, the courts of their domicile shall have jurisdiction, in accordance with consumer protection regulations (art. 90.2 TRLGDCU). For all other cases, and without prejudice to the foregoing, the parties submit to the Courts and Tribunals of Madrid, Spain.
Francesco Antonio Sessa
C. de Fray Ceferino González 9, 28005 Madrid, España
NIF: ESZ4443995D
Contact: via our
This document has been drafted for informational purposes and does not constitute legal advice. It is recommended to consult a professional to verify its compliance with applicable regulations.